Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call, text, or fill out a form to book tankless water heater repair. If you describe the problem with your unit, we keep those details so our technicians arrive prepared.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time of your visit. We use this to keep the site running smoothly and to understand which pages help homeowners most.
How We Use Information
We use your contact details to schedule your visit, confirm appointments, and send updates about your repair. If you ask for a quote, we use your information to prepare and share it.
We use website usage data to improve our pages, fix technical issues, and make it easier for Arcadia homeowners to find our tankless water heater repair services. We may also use your information to send service reminders or occasional offers, and you can opt out at any time.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device. They help us keep the site secure and see which pages are working well.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still call us at 555 123 4567 to book service.
Analytics and Third-Party Tools
We use analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect data in a way that does not directly identify you. They help us understand which services homeowners search for and how to improve our site.
We may also use third-party scheduling, review, or communication tools to manage appointments and respond to your requests. These providers only receive the information needed to perform their service, and we choose providers that respect your privacy.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when needed to run our business or when the law requires it. For example, we may share your name and service address with a technician or supplier so we can complete your tankless water heater repair.
We may also share information with trusted service providers who help us with scheduling, billing, or website analytics. If we are required by law, we will disclose information to respond to a legal request or protect the rights and safety of our customers and our team.
Data Retention
We keep your personal information only as long as we need it to provide service, maintain your repair records, and meet our legal and accounting obligations. When that time is up, we securely delete or anonymize the information.
If you would like us to delete your information sooner, contact us using the details below and we will review your request.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. These steps include secure systems, restricted access for our team, and safe handling of paper and electronic records.
No method of sending or storing data is completely secure. We cannot guarantee absolute security, but we work hard to keep your information safe and to fix any issue quickly if one arises.
User Rights
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop sending marketing messages at any time.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise any of these rights, call us at 555 123 4567 or use the contact details below.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date at the top.
We encourage you to review this page occasionally so you stay informed about how we protect your information.